Privacy & Data Security Policy

1. Introduction

Moenia Hotel ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you use our website or make a reservation.

2. Information We Collect

We may collect the following types of personal data:

• Name, email address, and phone number when you make a booking or enquiry
• Payment information processed securely through our payment provider (PayPal)
• Check-in and check-out dates, room preferences, and guest count
• Technical data such as IP address, browser type, and device information for analytics purposes
• Email address if you subscribe to our newsletter

3. How We Use Your Information

• To process and manage your hotel reservations
• To send booking confirmations and important stay-related communications
• To respond to your enquiries and provide customer support
• To send marketing communications if you have opted in (newsletter)
• To improve our website and services through anonymised analytics

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are processed securely through PayPal and we do not store your payment card details on our servers.

5. Cookies

Our website uses essential cookies to ensure functionality, and analytics cookies to help us understand how visitors use our site. You can manage your cookie preferences at any time through your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at [email protected].